Company Policy
Article 1 – Company Definition
Larsa Tours is a legally registered travel and tourism company, operating in the field of travel, tourism, visa issuance, and organizing travel-related services.
Both parties (the company and the client) are bound by this policy once the booking or payment has been made.
Article 2 – Scope of Services
Organizing domestic and international tours.
Providing hotel reservations and flight tickets.
Issuing tourist and business visas.
Offering airport reception, transfers, and transportation services.
Article 3 – Booking and Payment
Any booking is confirmed by paying 50% of the total amount upon signing the contract or invoice issuance.
For online bookings, the client may pay 30% of the total amount as a non-refundable deposit, in case of cancellation by the client without a force majeure reason (such as border closure, governmental restrictions, or officially recognized exceptional circumstances).
Upon full payment via online methods or bank transfer, the company provides an official invoice under the client’s name.
Article 4 – Cancellation and Refund Policy
Cancellation 30 days or more before the travel date: 25% deduction.
Cancellation 20 days before the travel date: 50% deduction.
Cancellation 10 days before the travel date: 75% deduction.
Cancellation less than 7 days before the travel date: 100% deduction (no refund).
The 30% online deposit is strictly non-refundable unless cancellation is due to proven force majeure circumstances.
Article 5 – Contracts and Legal Protection
All agreements between the company and the client are considered binding contracts.
Electronic contracts, invoices, and online payments are legally valid and binding for both parties.
Article 6 – Liability
The company is fully responsible for providing the agreed services as per the contract.
The company is not liable for governmental decisions, border closures, or unexpected force majeure events.
Article 7 – Company Protection
The company is not responsible for delays or visa refusals issued by embassies or consulates.
The company reserves the right to amend or cancel travel programs in exceptional circumstances beyond its control.
Article 8 – Client Protection
The client has the right to receive all booking documents and official invoices upon payment.
The client’s rights are protected to receive the agreed service or a refund in accordance with the cancellation policy stated above.
All financial transactions are secured and processed through official and trusted payment channels.
Article 9 – Dispute Resolution
Any disputes shall first be resolved amicably through negotiation.
In case of failure to reach an agreement, disputes will be referred to the competent courts in either the United Arab Emirates or the Kingdom of Morocco, depending on the place of service execution.